Riyadh Airports Company (RAC) is a part of the privatization program of the aviation sector in Saudi Arabia. Riyadh. Riyadh Airports is now managing and operating King Khalid International Airport (KKIA) in the Saudi Capital and is working on upgrading the KKIA infrastructure and expanding with new services and facilities. Expansion in KKIA facilities will include operating terminal 6, which could be the largest in the Middle East
Here’s an overview of the value we delivered for this project:
SNS delivered “Masar System (Hybris)” which allows the Traveler to benefit from an integrated help desk, that provides several services, that includes missing luggage, Handicap assistance, Traveler feedback, and social media tracking
SNS delivered S/4 Hana ERP, SAP Billing, and SAP BPC
SNS delivered 8 SuccessFactors modules including Employee Central, Recruiting, Onboarding, Performance & Goals, Succession, LMS, Offboarding and On-Prem Payroll.
SNS followed a proven and recommended agile methodology from SAP called SAP Activate, which guides effectively for the deployment for on-premises and on-cloud solution.
During the month of over 18k tickets were open in the system, interacted with over 25k travelers, and 260K social media posts have been tracked.